If you wish to contact La Poste's Customer Service for assistance or file a complaint, we offer several contact options based on your needs. 

Whether it's related to parcel or mail issues, managing your mail forwarding contract, questions about customs duties and taxes, a problem with a purchase made on laposte.fr, or other services (La Poste customer account, power of attorney, Digiposte, senior services, etc.), you will find the most suitable contact solution on our online help page.

• Individual customers : to access the contact solutions related to your request, please refer to our dedicated contact page for individuals.
• Business customers : you can find contact solutions specifically designed for business needs on our contact page for professionals.

Depending on the reason for your request, specific contact options will be suggested for a personalized and quick response.

If you are deaf or hard of hearing, Deafiline is a free service allowing you to contact a Laposte.fr customer advisor through an interpreter operator, available Monday to Friday from 10:00 am to 6:00 pm and Saturday from 9:00 am to 12:00 pm (excluding internet service provider costs).

LSF (French Sign Language), chat, LPC (Complemented French Spoken Language), and transcription services are available.